Please let us know if you have any product-related questions or concerns, and we will address the matter as quickly as possible, within 24 hours of receiving your inquiry.
Contact Methods
Contact Details
Hotline
1-707-308-2777 (US)
Mon-Fri 7am - 5pm (PST)
Our Policies
30-day money-back guarantee
For 30 days after the date of purchase, return your undamaged ELABEST product and receive a full refund for ANY reason.
24-month warranty
For 24 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.
Free user support
Not sure how to get your ELABEST product to work properly? Contact our world-class, friendly support team for quick solutions.
Limitations
- Our returns and exchange service is limited to all purchases made from ELABEST. If you purchased through a different retailer, please contact them directly.
- Warranty-related shipping costs can only be covered in the country of purchase.
- If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.
- If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.
Friendly reminder: When contacting us for help, be sure to have your ELABEST product handy for troubleshooting!
In the event our exchange policy changes, we'll be sure to update this page.